Shipping & returns
A Moment Map is made just for you, then carefully packed for its journey. Here's everything you need to know about how we ship, how long it takes and how we look after you once it ships.
How long it takes
Because every map is illustrated by hand to order, there's a little making time before it ships — always worth the wait.
Hand-drawing
Your illustrator sketches, inks and letters your map by hand, then sends a digital proof for your approval before printing.
Print & pack
We print on archival paper, frame it if you chose, and pack everything in protective, gift-ready packaging.
On its way
Your map travels to your door with tracking. Transit time depends on your location and the shipping method you pick.
Most orders arrive within 1–2 weeks start to finish. Need it sooner? Add your date in the notes at checkout and we'll do our very best.
Shipping rates
Free standard shipping on orders over $80. Times below are transit only — add the 3–5 day drawing window above.
International duties or taxes, where they apply, are the recipient's responsibility and aren't included at checkout.
Returns & replacements
Every map is made for one person in the whole world — you. Here's how that shapes our policy, and how we still have your back.
No returns on custom maps
Because each Moment Map is personalised and hand-drawn to order, it can't be resold — so we're unable to accept returns, exchanges or refunds once production has begun.
It's exactly why we send a digital proof first: nothing is printed until every name, date and place is approved by you.
Approve before we print
Spotted a typo or want a place moved? Just reply to your proof. We'll revise it for free, as many times as it takes to get it perfect.
This is the best moment to catch anything — once you approve, your map heads to print.
Damaged in transit? We'll replace the frame.
We pack every frame with real care — corner protectors, rigid board and plenty of padding. But shipping can be rough, and on the rare occasion a frame arrives cracked or broken, we'll make it right.
A few details
- Replacement covers shipping damage to the frame; the printed map itself is protected within.
- Please keep the original packaging until you've checked everything over.
- Wrong address at checkout? Message us quickly — we can usually update it before your map ships.
- Questions about an order already on its way? Our team is happy to help track it down.
A question about your order?
Whether it's a deadline, a delivery or a damaged frame — we're real people, and we'll sort it.